Join the dynamic team at DPD Concrete, a thriving member of the Chaney Enterprises family. As a fast-paced, dynamic, and rapidly growing company, we pride ourselves on fostering a collaborative and energetic work environment where excellence is the standard. Our commitment to growth and innovation has positioned us as a leader in our field, and we are looking for a talented Dispatcher to join our team and help drive our continued success.
About the Position:
Responsible for receiving, accurately entering and processing customer orders for concrete and aggregates while ensuring quality service and the timely delivery of ordered products.
Key Responsibilities:
Receive customer orders over the phone for shipment of concrete and sand and gravel. Enter customer orders in computer system and ensure information is entered accurately to avoid erroneous deliveries and errors.
Review information with customer to ensure sufficient quantities and materials are ordered. Verify delivery dates and times, delivery addresses, directions and any special instructions are accurate.
Educate customers on products and make recommendations. Provide customers with the company website for valuable customer tools and resources.
Process COD orders which includes quoting prices and quantities according to zones. Verify and approve all necessary information for credit card charges. Process credit card sales through telecheck machine.
Interact daily with CSC personnel, customers, delivery professionals and plant personnel to ensure efficient and effective deliveries.
Monitor daily KPI dashboards.
Troubleshoot customer complaints and provide an appropriate resolution to the problem. Document and if necessary elevate to Manager and/or other appropriate manager (Sales, Operations, CCO, Safety) for resolution and follow-up.
Promptly notify Safety, Operations Manager and/or other appropriate personnel of any accidents, material spills, or job site safety issues which may arise.
Assign delivery professionals to specific jobs. Dispatch trucks to appropriate plants and delivery sites. Forward information to plant for filling orders.
Monitor truck activity to maintain timely schedules and delivery of orders. Develop schedules for next assignments so that trucks are dispatched based on availability.
Other duties as assigned.
Why Join Us?
Be part of a rapidly growing company with exciting opportunities for career advancement.
Work in a fast-paced, dynamic environment where innovation and creativity are valued.
Collaborate with a passionate and dedicated team that strives for excellence.
Competitive salary and benefits package.
Opportunity to make a significant impact on the company's success and growth trajectory.
We want to hear from you! Join us at Chaney Enterprises and play a key role in shaping the future of the material supply industry.